Cancellation & Refund Policy
Clear information about ending a subscription and requesting billing support.
Canceling a subscription
You can cancel through the Stripe-hosted billing portal. Access normally continues until the end of the current paid billing period.
Refund requests
Subscription fees are generally non-refundable after a billing period starts, except where mandatory law applies or AccessPilot confirms a duplicate charge, billing error or another exceptional basis for reimbursement.
Consumer rights
Nothing in this policy limits statutory cancellation, withdrawal, refund or other consumer rights that cannot legally be waived.
Billing support
If you believe a charge is incorrect, use the support form and include the billing date and a short description. Do not include full card numbers or security codes.